General Terms and Conditions
Last updated: February 2026
§1 Scope and Provider
These General Terms and Conditions (GTC) apply to all services provided by NEURAL42, Philip Isenmann, Ulmer Straße 64, 89143 Blaubeuren, Germany ("Provider") to the client ("Client").
Deviating terms of the Client shall not apply unless expressly agreed in writing.
§2 Services
The Provider offers the following categories of services:
- Consulting and advisory services
- Training and workshops
- Development services
The specific scope, deliverables, and timeline of each engagement are defined in the respective offer, order confirmation, or a separate project agreement.
§3 Offers and Contract Formation
All offers are non-binding unless expressly stated otherwise. A contract is formed when the Client accepts an offer in writing or completes a payment via the provided Stripe payment link.
§4 Prices and Payment
All prices are final prices. Pursuant to §19 UStG (Kleinunternehmerregelung), no VAT is charged. Fixed-price packages are due in full before the start of service delivery.
§5 Scheduling and Cancellation
Sessions are scheduled via Cal.com after payment confirmation. Rescheduling is possible free of charge up to 48 hours before the agreed date. For cancellations received less than 48 hours before the session, the full fee is due.
§6 Consumer Right of Withdrawal
If the Client is a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. To exercise this right, contact us at [email protected].
§7 Acceptance of Deliverables
The Client shall review the deliverable and declare acceptance or specify defects in writing within 14 days. If the Client does not respond within 14 days, the deliverable is deemed accepted.
§8 Intellectual Property
Upon full payment, the Client receives exclusive, unlimited usage rights to the project-specific deliverables. The Provider retains the right to use general frameworks and non-client-specific components.
§9 Consulting Partners
For certain engagements, the Provider collaborates with Flanova Services LLC. The Client will be informed in advance.
§10 Confidentiality
Both parties shall treat all non-public business and technical information as confidential. This obligation survives for two years after contract termination.
§11 Liability
The Provider shall be liable without limitation for damages arising from injury to life, body, or health, as well as for intent or gross negligence. For simple negligence regarding material contractual obligations, liability is limited to foreseeable, contract-typical damages.
§12 AI-Specific Provisions
The Client acknowledges the probabilistic nature of AI. The Provider does not guarantee the accuracy of AI-generated outputs. The Client is responsible for compliance with the EU AI Act as deployer.
§13 Data Protection
Personal data is processed in accordance with GDPR. See our Privacy Policy for details.
§14 Force Majeure
Neither party shall be liable for delays or failure to perform due to circumstances beyond their reasonable control.
§15 Final Provisions
The law of the Federal Republic of Germany applies, excluding CISG. Should any provision be invalid, the remaining provisions remain in effect.